Incorporate Bots and Smart Assistants to Your Team
To facilitate the conversation between you and your client. With Azure Bot Framework, ENCAMINA builds a multichannel environment, integrated with the knowledge and processes of your organization
User assistance
First-level microcomputing support. It solves questions and problems and generates an incident ticket if the issue takes a second level of resolution
Information
First level of information on your company’s products and services for potential customers. Generation of opportunities with Dynamics 365 (or other CRMs) if the conversation opens the door to it
User support in complex processes
To manage the admission to a master’s degree, register a claim file or a reservation. The system will refer you to an agent in case of ultimate complexity (for example via Skype)
Kiosk Assistance
Support and assist visitors to the facilities (campus, hotels, smart cities, etc.)
Discrete assistance
For clients and users who are ashamed to talk about certain topics in person (for example, about a complaint or an uncomfortable question)
Replies in forums
Virtual campuses (LMSs)